Find your answers here - FAQ

Sections:


GENERAL QUESTIONS

Q: I am a teacher. Can I use the course for teaching purposes?

A: If you want to use our course materials, Atlas or e-book for your own teaching purposes, please write an e-mail to office@123sonography.com

Q: Do I need special skills to attend the course?

A: No. Our course is designed for anyone who wants to learn echocardiography - students, physicians and sonographers. It teaches you both, basic and advanced skills. If you need basic training or if you are new to echocardiography, please try our free “echo survival” course.

Q: Can I send echo cases to be posted on your site?

A: If you have highly interesting echo cases and want to share them with the 123sonography community, please send us an e-mail to office@123sonography.com. Please be aware that you need to be the one who recorded the loops for copyright reasons. We can only accept and share your case if you own the copyright.

Q: Can you give me more information about your course?

A: If you want to learn more about the Masterclass, go here, if you want to learn more about the Premium Membership, go here; if you want to learn more about 123sonography, go here; if you want to learn more about the way we teach, go here.

Q: How much practical knowledge do you provide?

A: Naturally, we can not provide “hands-on training” via the Internet, but our course is designed to be as practical as possible. We have a large collection of demo videos that show you how to examine patients. These videos will boost your practical knowledge.

Q: Do you also offer “onsite” hands-on training?

A: Yes, we are hosting a couple of "onsite" live courses per year. Please go to 123sonography Live for more information.

Q: Is it possible to receive hands-on tutoring at your institute?

A: We are sorry but currently we are not able to offer practical trainings at our institute. However, we are thinking of doing so in the future. If you are not already signed up, please register for our newsletter and we’ll keep you informed.


PRODUCTS

Q: Which products are available and how do I know which is the right product for me?

A: Basically, we have two products. The Masterclass and the Premium Membership. The Masterclass is designed for people who want to speed up their echo knowledge and become an expert echocardiographer within 6 months. It is an intensive course on the nuts and bolts of transthoracic echocardiography. If you join the Masterclass, you will get access to all our learning resources.

The Premium Membership is a reference tool and at the same time provides access to new and up-to-date content on echocardiography.

If you want to learn more about these products, please check out our Masterclass here, and our Premium Membership here.

Q: I bought the Masterclass, but my subscription ended several months ago. Can I still get access?

A: You can login to your account and continue your subscription on your Dashboard

Q: What is the Masterclass and what do I get?

A: Please find out more about the Masterclass here.

Q: How can I get access to the Masterclass?

A: We only accept students for the Masterclass a couple of times per year. If the registration is currently open, you can get access through the Masterclass page. If the registration is currently closed, please put your name on the waiting list and we will inform you once registration is open again. Click on the following link to see if the Masterclass is currently open: Masterclass

Q: How much does the Masterclass cost?

A: The amount you have to pay for our the Masterclass varies. We announce the current price whenever new slots are opening up.

Q: How can I pay?

A: Please log in to our site and then click on the pink "buy" button. You will be directed to the payment plan page. Click on the appropriate plan and you will be directed to PayPal where you can pay with your credit card. Upon successful completion of the process, the system will automatically activate your full membership.

PayPal acts like a digital wallet where you can securely store all your payment options, such as your bank account and credit card. When you want to make a payment, you don't have to pull out your credit card or type your billing info every time. Simply click on the PayPal checkout button, log in to your PayPal account, and select your preferred payment method. Paypal will complete the payment process.

Get to know PayPal here:

https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/general/what-is-...

Q: How long can I view the Masterclass course?

A: The duration of the Masterclass course is 180 days (6 months). This should give you enough time to go through all the chapters, webinars and cases. Thereafter, you can get the Premium Membership for a small fee and access the Masterclass content for as long as you wish. The Premium Membership is a subscription, so you will have access for as long as you are a member.

Q: How long will I have access to the Masterclass course?

A: You will have access to the Masterclass course during six months.

Q: Will I be able to extend my Masterclass access, once it ends?

A: Your access to the Masterclass will end after six months upon purchase. If you want to prolong your access, just become a Premium Member and you will have continuous access to the complete Masterclass content.

Q: What do I get for Premium Membership?

A: Please find detailed information on the Premium Membership here.

Q: What is the price of your Premium Membership?

A: Please check out the price of your Premium Membership here

Q: How can I get access to Premium Membership?

A: You can get access to Premium Membership at any time. Just go to the Premium Membership page and follow the directions.

Q: How can I pay?

A: Please log in to our site and click on the pink "buy" button. You will be directed to the payment plan page. Click on the appropriate plan and you will be directed to PayPal where you can pay using your credit card. Upon successful completion of the process, the system will automatically activate your full membership.

Q: How do I quit my Premium Membership?

A: Please go to the My Account settings at the top toolbar and click Billing on the left menu. There, click Terminate subscription at the bottom.


PURCHASE & PAYMENT

Q: What is the price of the Masterclass?

A: You can find the price of our Masterclass here

Q: What is the price of the Premium Membership?

A: You can find the price of the Premium Membership here

Q: How can I pay?

A: You can pay via PayPal, using your PayPal account or credit card.

Q: I don’t live in the EU, can I still purchase your course?

A: You certainly can. Even if you don’t see your own currency on the sales page, you can still go through the purchasing process. PayPal (our payment service provider) will automatically convert the price into your currency at the current exchange rate.

Q: I live in the US, can I still purchase your course?

A: You certainly can. Even if you see the amount in euros on the sales page, you can certainly go through the purchasing process. PayPal (our payment service provider) will automatically convert the amount into dollars by using the current exchange rate.

Q: I cannot use Paypal, can I still purchase the course?

A: You can also wire the money directly- provided you take care of the bank handling fees.

Please contact us at office@123sonography.com for bank details.

our company's name and address are:
123sonography GmbH
Tuchlauben 7, 1010 Vienna, Austria

Once the money got through, we will activate your account. Hope that works for you.


SONOGRAPHERS

Q: I am a technician (sonographer) and I am interested in echocardiography. Could I benefit from your course?

A: Yes, absolutely. Almost half of our users are sonographers. Many users have used our course to study for the ARDMS exam.

Q: I am a sonographer studying for the ARDMS exam – could I benefit from your course?

A: A lot of our students have benefitted from our Masterclass course to prepare for their ARDMS exam. Still, our course and quizzes are not designed to prepare you for any specific exam. Our aim is to turn you into a skilled and sought-after echo expert.


QUIZ / DIPLOMA

Q: Will I get a diploma?

A: Yes. If you complete the entire course and pass all the quizzes, we will send you a diploma. It is also necessary that you watch all the lectures of the course.

Q: Who will issue the diploma?

A: The diploma will be issued by the Medical University of Vienna and 123sonography.

Q: How will you make sure that a participant successfully completed your course?

A: After each chapter you have the option to take a quiz. You will pass if you can answer 60% of the questions correctly. CMEs will be given for each individual chapter or quiz.

Q: Do I need to take an exam at the end of the course?

A: There will be one quiz at the end of each chapter. There is no exam at the end of the course that tests the complete course content. If you want to be tested only once during the course, you can always wait until the end of the last chapter and take all the quizzes at once. However, we do not recommend this approach. Taking the quiz after having finished a chapter will greatly enhance your learning experience.

Q: Why should I take the quizzes?

A: There are two reasons: First, It is a good way of reviewing the content and second, you can receive CME credits. Third, we can check if you completed the course like this. Only if you have completed the course, you will receive the diploma.

Q: What if I failed one of the quizzes?

A: If you failed one of the quizzes due to technical issues, you can send us an e-mail to office@123sonography.com and we will see what we can do. We will try to support you where ever possible.

Q: Will I be able to present this diploma to a (potential) employer?

A: You can certainly include the diploma in your application materials for any potential job. Our course is fairly well known around the world. However, our course does not provide legitimation to practice echocardiography. You must contact your local authorities to find out what is required for this.

Q: Will your certificate contain a picture?

A: We are afraid but our certificate does not contain your photo. However, you will get a really nice certificate once you’ve completed the course. It will include your name, year and confirmation that you have successfully completed the course. We will also give you CME credits, which you will be able to validate in most European countries and in the US.

Q: How do I apply for the diploma?

A: Once you have completed the course just go to your Dashboard and request your diploma. We will check if you qualify for the diploma and send it to you via postal mail.

Q: How do you make sure that somebody successfully completed your course?

A: After each chapter you have the option to take a quiz. You will pass if you can answer 60% of the questions correctly. CMEs will be issued for each individual chapter or quiz.


CME & INTERNATIONAL RECOGNITION

Q: Do you offer CME credits?

A: Yes, we do offer CME credits that are issued by the European Board of Accreditation in Cardiology. These credits can be transferred to many other countries, including the USA (see below).

Q: Are the CME credits transferable to the US?

A: Absolutely, you’ll get 32 CME credits upon completion of the entire course.

These credits are transferable to US credits, as can be seen here:

http://www.ama-assn.org/ama/pub/education-careers/continuing-medical-edu...

All you need to do is send a conversion form to AMA upon completion of our course, who will subsequently transfer the credits.

You can download the conversion form after logging in to AMA:

http://www.ama-assn.org/resources/doc/cme/x-pub/eaccme_creditfrm.pdf

Q: How many CME credits will I get and are they transferable to the US?

A: If you want to learn more about CME related issues, please go here


NEWSLETTER

Q: I did not receive an e-mail confirmation of my registration to your newsletter. What do I have to do?

A: It is most likely that the confirmation e-mail ended up in your spam folder. So you might want to check your spam folder. Otherwise, something may have gone wrong. Please go back to our registration page [link to registration] and register once again. If you still do not succeed, please send us an e-mail to office@123sonography.com. We will try to get back to you within two working days.

Q: How can I sign up for your newsletter?

A: Signing up for our newsletter is simple. Just go here and leave your name and e-mail address on the right side. We will send you a confirmation e-mail. Please confirm your subscription by clicking on the link provided in the confirmation e-mail and you will receive our newsletter.

Q: How can I unsubscribe from your newsletter?

A: You can unsubscribe from our newsletter by clicking on the respective link at the end of each newsletter. Please be aware that you might be subscribed to more than one of our newsletter lists (e.g., we have one general newsletter but also more specific newsletters on certain echo topics). Accordingly, unsubscribing from one list will not automatically unsubscribe you from all our lists. Should you get newsletters from us even after you have unsubscribed, please go on unsubscribing until you don’t get any e-mail notifications anymore. We will miss you but we absolutely do not want to annoy you.


TECHNICAL ISSUES

Q: I lost my password

A: You can reset your password here.

Q: Will I be able to view the lectures at any time?

A: Yes, you will be able to access our online course and platform as long as you have internet access.

Q: The videos don’t run / I cannot see the videos

A: Please make sure you are using a modern web browser such as Google Chrome and the latest version of Adobe Flash Player. If you are still experiencing technical issues, please send us a short email to office@123sonography.com that contains information on your operating system and internet browser.

Q: Do I need internet access to view the course?

A: Yes. To view our content and to see the videos you will need internet access. Ideally, a broadband connection as it will ensure rapid loading of videos. Our videos are hosted worldwide so you shouldn't encounter quality or speed problems as long as you use a broadband connection.

Q: Do I need to download software to view your course?

A: No! You can view our content via your browser.

Q: Will I be able to watch your videos on the iPad or iPhone?

A: You can watch the Masterclass and teaching lectures as well as the patient demos and Atlas on the iPad and iPhone.

Q: Is your course available on DVD? Can I download your course?

A: Unfortunately, our course is not available on DVD and it is also not possible to download the content.


OTHER ECHO MODALITIES

Q: Do you offer courses on strain imaging?

A: We are thinking about it but nothing concrete is planned for the time being.

Q: Do you offer courses on tissue Doppler?

A: We are thinking about it but nothing concrete is planned for the time being.

Q: Do you offer courses on emergency echocardiography or emergency ultrasound in general?

A: Not yet. But why don’t you try our free echo survival course. It teaches you much of what you need to know at the beginning. Also, our newsletters contain cases from emergency medicine.

Q: Do you offer a course on congenital heart disease?

A: Our course also covers adult congenital heart disease. Shunt lesions can be found in Chapter 20. Other topics can be found in the relevant chapters. Unfortunately, we do not provide an exclusive course on pediatric echocardiography. What we do is include content dealing with “adults” congenital heart disease in our courses.

Q: Does the course cover any pediatric/congenital topics?

A: Right now, our course mainly contains content on adult echocardiography. However, we do offer you one chapter that deals with congenital heart disease. That said, we aim to focus on issues that are important for physicians who treat adults. We are thinking about designing a course on congenital echocardiography in the future.

Q: Do you offer courses on TEE?

A: We are currently working on a product that will teach you the nuts and bolts of TEE. It will be a bit different from our Masterclass or Premium Membership and we will tell you all about it soon. Please register for our newsletter to stay informed about TEE updates.

Q: Do you offer courses on stress echo?

A: We are thinking about it but nothing concrete is planned for the time being.